Leading Change

"Change alone is eternal, perpetual, immortal" 
Arthur Schopenhauer, 19th century German philosopher

What we believe

  • Change involves the whole organisational system and needs to be viewed holistically
  • Change invokes an emotional response
  • You can facilitate and influence change rather than manage it
  • Organisational change is created by individuals

What we deliver

  • Creative visioning sessions
  • Engagement and communication planning
  • Diagnosis of change drivers and barriers 
  • Support with implementing change plans
  • Development of internal change resource

Success story...

We worked with a major retailer to pilot and implement a new approach to customer service. This involved working through a group of Change Coaches, each assigned to an ‘academy’ store. The stores demonstrated a big improvement in customer service, employee engagement and sales.